FAQ's

Company

  • What is Instaparty?
    • Instaparty is the one-stop shop to buy all the trending party supplies at affordable prices, and get them delivered to your door-step. You can get all the latest and premium quality party materials such as backdrop banners, photo props, cake toppers, sash, metallic balloons, foil balloons and many more for your kids birthday, baby shower & other occasions. We are adding amazing products every week, keep checking our apps.
  • How are you are different from other online party stores?
    • Instparty is all about quality party supplies at affordable prices. We scout across the globe to get you the best party supplies and make your celebration shine like a star. You also get FREE standard shipping across India with an option to choose Express shipping in case you are in a hurry. All our party supplies are hand-picked and curated by our team of party experts with decades of experience across the country.
  • Do you provide any party services?
    • Thanks for asking. Currently, we do not offer any party services. We think it’s fun to make the arrangements with your family and friends - and those moments should not be   :)
  • Do you have mobile apps?
    • Wow, we love you :). Download our Android app here: <> and our iOS app here: <>. Please do tell your friends about us, because your friends deserve the best parties too.
  • How can I share my feedback with Instaparty?
    • Many thanks for taking the time to give us feedback. Three hugs to you :). Please email all that you have to feedback@instaparty.in. We always hear closely to our customers/users and work hard to provide you with the best party experience.
  • What is your privacy policy?
    • Your privacy is one of our top priority along with providing you with the best party experience. Please check our privacy policy here: www.instaparty.in/privacy.

Products

  • From where do you get the products?
    • We scout across the globe, hand-pick and package the products with care. We also design our own products and work with the best manufacturers with high ethics and priority for quality to get you amazing party supplies.
  • Can I get Instaparty products in stores?
    • You must be a fan! We currently sell only through our website and mobile apps. We will keep you posted when such development happens. Do not forget to subscribe to our latest news from the footer below.
  • What if I do not find the items I’m looking for?
    • You are our superhero! Please email your suggestions and new requests to hello@instaparty.in, we will reach you ASSSSSSAP :)

Payments

  • What all payment methods do you offer?
    • We offer a plethora of options. Thanks to our payment gateway partners. Debit cards, Credit cards, Net Banking, UPI, Wallets & many more. We also accept international cards.
  • Do you offer Cash on Delivery (COD)?
    • Sorry, we currently do not offer COD. However, we are working hard with our delivery partners to enable this payment option.
  • What happens if my payment is failed, but money gets deducted from my account?
    • Be assured that the deducted amount will be refunded within 5 - 7 business days based on the mode of payment you chose. In case the amount is not refunded by that time, please check with your bank. For any assistance from our side, please email us to support@instaparty.in with a screenshot of your payment or your account statement showing the transaction.
  • Can I use international cards to make the payment?
    • Yes, we accept payments from international cards as well.
  • How can I pay using EMI?
    • EMI option will be shown to you based on the mode of your payment and if your card is eligible for EMI.
  • Is it safe to use my credit card/debit card on Instaparty?
    • You can be 100% sure about this. All the payments are done over a secure network that is PCI compliant.

Orders

  • Do you provide any wholesale discounts?
    • For all wholesale discounts, kindly email us to support@instaparty.in. Our team will reach you to help you avail the wholesale discounts.
  • How can I check the status of my order?
    • Please login on our website or mobile apps and navigate to “My Orders” section. On this page, you can see all your orders placed. Click on an Order to see the latest status update against this order.
  • How can I change address or phone number in Order?
    • Please login on our website or mobile apps and navigate to “My Orders” section. On this page, you can see all your orders placed. You are free to edit shipping address, billing address and your contact details until we ship your order. We usually ship the order within 1-5 business hours after you place the order.
  • How can I use a coupon code on my order?
    • At the time of making a payment, under the “Payment” page, you will see the “Apply Coupon” button with an input box. Please enter your coupon code and click on this button. If your coupon code is valid against your cart items, the discount will be applied instantly.
  • Can I edit my order after confirmation?
    • You are free to edit shipping address, billing address and your contact details until we ship your order. We usually ship the order within 1-5 business hours after you place the order. You cannot edit your order details after the order is placed. You may want to cancel the order and place it again before we ship it.
  • Why is my order not showing?
    • Once your order is successfully placed, you should be seeing the order under “My Orders” page after you login. However, if you do not see your order, please cross check if the payment was done correctly and you received an order confirmation email from our side. Even after that, you don’t see it, please email to support@instaparty.in with a screenshot of your order confirmation email.
  • How can I cancel my order?
    • Changed your mind, not a problem. You are free to cancel your order before we ship it. We usually ship the order within 1-5 business hours after you place the order.
  • How can I return my order?
    • It’s so unfortunate that you want to return your order. Please write to support@instaparty.in with your order ID. Our team will reach you to help you return the order. The refund against your order will be processed after all the items are received as original and without any damages. We may collect return shipping charge depending on your location.

Shipping

  • What are your shipping charges?
    • We offer FREE standard shipping for all orders above Rs. 300. If you order is below Rs. 300, we charge your flat Rs. 99 only. We also offer Express Shipping for just Rs. 199 across India. You can choose the shipping method under “Shipping” page at the time of placing an order.
  • How many days does it take for the products to be delivered?
    • Standard shipping usually takes 3-5 business days depending on your city. If you choose Express Shipping at the time of payment, your order will be delivered within 1-2 business days.
  • Who is your delivery partner?
    • We currently use Dhelivery, BlueDart and DTDC to ship the packages. We will add more delivery service providers to deliver your packages as fast as possible.
  • What do I do in cases of failed delivery?
    • Our delivery partner will attempt to deliver the package to you at least 2 times before marking it as failed. We will notify you in case we are unable to deliver the products to you. After we ship you will get the tracking number along with courier partner details for you to coordinate with the delivery personnel. In case you need any assistance, we are here to help. Please write to us at support@instaparty.in.
  • Do you ship outside India?
    • Sorry, we currently ship only across India. We will notify you once we ship it outside India. Please do not forget to subscribe to our latest news from the footer below.

Everything Else

  • Are you open to partner with other brands?
    • We are always open to listen to you. Please share your proposal with partner@instaparty.in. Our team will reach you at the earliest for further steps depending on your proposal.
  • How to contact you for a press inquiry?
    • Thanks for your interest to feature us. Please write to us at media@instaparty.in for all your press inquiries.
  • How should I apply for a job?
Happy to know you want to join us. Please send your resume and a note on why you want to join us to careers@instaparty.in. We will reach you if we have any relevant position matching your profile.